Master Customer Service Through Live AI Interactions
Go beyond scripted responses: Experience real customer conversations with AI that gets angry, confused, and emotional—just like real customers do
Traditional customer service training fails when customers get emotional
Scripts and role-plays with colleagues can't prepare you for the raw emotions, complex problems, and pressure of real customer interactions.
Angry Customers
How do you actually calm someone who's furious when colleagues won't really yell at you in training?
Complex Problems
Real issues don't fit neat scripts. Customers have unique situations that demand creative solutions.
Time Pressure
Handle time demands, queue pressure, and metric targets while maintaining empathy and quality.
Emotional Labor
Absorb frustration, stay positive, and provide emotional support—skills you can't learn from a manual.
Result: You freeze, follow scripts that don't work, and customers leave more frustrated than when they started.
Clevuno's Live Customer Service Simulations
Live audio/video conversations with AI customers who express real emotions, present complex problems, and challenge you to find solutions—without the risk of losing real customers.
Emotional AI Customers
Interact with AI customers who express genuine frustration, confusion, urgency, and satisfaction—teaching you to handle real emotions
- Angry, frustrated customers
- Confused, vulnerable users
- Complex, multi-issue scenarios
Empathy Coach Analysis
Advanced AI coaching analyzes your emotional intelligence, empathy responses, and solution effectiveness
- Emotional tone assessment
- De-escalation technique feedback
- Solution creativity scoring
Emotional Resilience Building
Develop the psychological skills to handle difficult customers while maintaining your own well-being
- Stress management techniques
- Boundary-setting skills
- Recovery and renewal practices
This is emotional skill development, not script memorization
Each interaction builds your capacity to stay calm under pressure, respond with genuine empathy, and find creative solutions that make customers feel heard and valued.
Skills You'll Master
😌 De-escalation Mastery
- Calm the storm in 30 seconds - Learn the verbal and vocal techniques that immediately reduce customer anger
- Validation without blame - Acknowledge frustration without accepting fault or making promises you can't keep
- Redirect negative energy - Turn customer frustration into collaborative problem-solving
💝 Empathy & Connection
- Active listening that customers feel - Go beyond "I understand" to show you truly get their situation
- Emotional mirroring techniques - Match customer energy appropriately to build rapport and trust
- Personal connection without overstepping - Build relationships while maintaining professional boundaries
🔍 Creative Problem-Solving
- Think beyond the manual - Develop creative solutions for unique problems that don't fit standard procedures
- Multi-solution thinking - Always have 2-3 alternatives ready when the first option doesn't work
- Resource navigation - Know exactly who to call, what systems to check, and how to escalate effectively
🛡️ Self-Care & Resilience
- Emotional armor techniques - Protect yourself from absorbing customer negativity and stress
- Quick recovery methods - Bounce back between calls and maintain energy throughout your shift
- Long-term sustainability - Develop practices that prevent burnout and maintain job satisfaction
The Psychology of Service Excellence
Customer service is fundamentally about human psychology—ours and theirs. Our training builds both emotional and cognitive skills.
🧠 Emotional Regulation
Practice managing your own emotional responses while dealing with difficult customers, building the neural pathways for automatic calm.
Research: Daniel Goleman's emotional intelligence studies show EQ predicts service performance better than IQ.
🤝 Empathy Development
Repeated exposure to diverse customer emotions builds genuine empathy skills through mirror neuron activation and perspective-taking practice.
Research: Neuroscience shows empathy is a learnable skill that strengthens with deliberate practice.
⚡ Stress Inoculation
Gradual exposure to challenging scenarios builds stress tolerance and confidence, creating psychological resilience for real situations.
Research: Military and medical training use stress inoculation to build performance under pressure.
Turn Difficult Customers Into Loyal Advocates
Experience live customer service simulations that build both technical skills and emotional resilience. In 7 days, you'll feel the confidence that comes from real practice.
Customized conversations. Local language. Real impact.
Office
Rathsacksvej 1
1862 Frederiksberg
Contacts
(+45) 70 20 70 36
info@clevuno.com
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